Simply put, VoIP uses a company’s existing internet connection to transmit voice calls. When it was first introduced, this solution seemed like a dangerous choice, as it completely relies on the quality of the internet connection to guarantee stable calls.
Nowadays, the speed of most broadband is fast enough to negate any problems around call quality. VoIP telephony is a simpler option than it sounds, requiring a lot less hardware than legacy systems.
It is delivered by Over the top (OTT) applications to which new features are added regularly, it gives your business more flexibility and it can be used on a variety of devices – from desk phones to mobiles, tablets, and computers.